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Information
Membership Information
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
Order Information
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment Information
We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
Delivery Information
- Delivery Method: Parcel Service
- Delivery Area: A Region.
- Delivery Fee: Free: Shipping fee is free regardless of the price.
- Delivery Period: 4 - 8 days
- Delivery Instructions:
- Delivery Method: Parcel Service by UPS, DHL, etc. airmail
- Delivery Fee: Worldwide free shipping
- Delivery Period: 4 - 8 days
- Delivery Instructions:
Please take into consideration that some products may take additional time for delivery and processing.
*Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Exchange/Return Information
- Address for returns and exchanges: 401-ho, 111, Hyoyeol-ro (BKIC), Buk-gu, Busan, Republic of Korea 46508
- Requirements: Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
- An item is eligible for cancellation if:
- the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
- the ordered item is out of stock.
2) We accept return(s) if:
- you receive a product different from your order; or
- you receive a defective product.
Please send images or videos via ‘contact us.’
- ’Initial defects are limited to applications within 3 days of receipt of the product and should be attached to the ‘contact us’ by video or photo.
Refund Information
You can return products purchased through https://fineday.company within 30 days of delivery for a refund of the price paid for the product minus our service fee. Shipping cost / Shipping protection / VAT / Import taxes are NOT refundable nor covered by the FINEDAY Warranty. The product must be new/unused/resealable condition with all its original packaging and accessories intact. Your return will be rejected or subjected to 25% restocking fee if it does not meet these requirements.
You are responsible for the cost of return shipping. To avoid any additional charges, all returns and exchanges must include the original packing material, product box and accessories. Refunds proceeds after we receive the product, and will generally appear within 10 days from the date of processing on the same card used to make the original purchase.
Initial defects are limited to applications within 3 days of receipt of the product and should be attached to the ‘contact us’ by video or photo.
You are responsible for the cost of return shipping. To avoid any additional charges, all returns and exchanges must include the original packing material, product box and accessories. Refunds proceeds after we receive the product, and will generally appear within 10 days from the date of processing on the same card used to make the original purchase.
- Customers are responsible for shipping charges incurred to return a product.
- FINEDAY allows one (1) warranty claim per purchased product within its warranty period.
- FINEDAY has the right to inspect all returns. Restocking fee and chargeback may apply for items that are returned incomplete.
- Shipping cost / Shipping protection / VAT / Import taxes are NOT refundable nor covered by the FINEDAY Warranty.
Initial defects are limited to applications within 3 days of receipt of the product and should be attached to the ‘contact us’ by video or photo.
Warranty
FINEDAY offers a One Year Warranty. Warranty begins from the purchase date on the sales receipt/invoice/proof of purchase.
For product(s) purchased directly from https://fineday.company, the following information is required:
Initial defects are limited to applications within 3 days of receipt of the product and should be attached to the ‘contact us’ by video or photo.
◆ Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
◆ Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
◆ Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
For product(s) purchased directly from https://fineday.company, the following information is required:
- fineday.company order number
- Name and address on the order
- Product model and serial numbers
Initial defects are limited to applications within 3 days of receipt of the product and should be attached to the ‘contact us’ by video or photo.
◆ Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
◆ Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
◆ Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.